SMS Terms of Service

1. Overview

MochaCare provides a software platform that home care agencies ("Agency Customers") use to manage their staffing operations. Text messages and calls may be sent in two ways: MochaCare may contact Agency Customers directly with platform alerts and notifications, and Agency Customers may send messages to their caregivers, job applicants, and staff ("End Users") using MochaCare's messaging tools.

These SMS Terms of Service describe how text messaging and calling works on the MochaCare platform.

2. Consent to Receive Messages

Agency Customers: By signing up for and using MochaCare, Agency Customer staff consent to receive SMS messages and calls from MochaCare related to platform alerts, account notifications, urgent staffing updates, and other operational communications. SMS consent is not a condition of purchasing any goods or services.

End Users: By providing your phone number to a home care agency that uses MochaCare — whether through a job application form, onboarding process, or other opt-in method — you consent to receive SMS messages from that agency sent through the MochaCare platform. Your consent is provided to the Agency Customer, not to MochaCare directly. SMS consent is not a condition of employment or of purchasing any goods or services.

3. Types of Messages

Messages from MochaCare to Agency Customers may include: platform alerts and system notifications; urgent staffing updates (such as caregiver cancellations or no-shows); account and billing notifications; security alerts; and other operational communications related to their use of the Service.

Messages from Agency Customers to End Users (sent through MochaCare) may include: new shift availability and assignment notifications; shift coverage and replacement requests; interview scheduling confirmations and reminders; job application status updates; document submission reminders for compliance items such as certifications and licenses; and responses to inquiries or HELP requests.

4. Message Frequency

Message frequency varies depending on your role and the Agency Customer's use of the platform. Caregivers with active shift schedules may receive multiple messages per week. Job applicants typically receive messages during the application and onboarding process. Messages sent through MochaCare are operational and staffing-related — Agency Customers do not use our platform to send marketing or promotional messages.

5. Message and Data Rates

Message and data rates may apply. Neither MochaCare nor the Agency Customer charges you for receiving SMS messages, but your mobile carrier may charge you for sending and receiving text messages. Please contact your carrier for details about your messaging plan.

6. Opt-Out

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive a confirmation message and will no longer receive text messages through the MochaCare platform. To opt back in at any time, reply START.

Please note that opting out of SMS messages may affect your ability to receive time-sensitive shift notifications and other important operational communications from the home care agency you work with. You may want to inform your agency if you opt out so they can reach you through alternative channels.

7. Help

For assistance with text messages, reply HELP to any message. You can also contact the home care agency that sent you the message directly. If you need to reach MochaCare, email us at pranav@mochacare.com or visit www.mochacare.com.

8. Privacy

Your privacy is important to us. MochaCare processes End User phone numbers and messaging data on behalf of Agency Customers. We do not sell, rent, or share End User phone numbers or SMS opt-in consent with third parties for marketing purposes. Your information is used solely for the staffing and operational purposes described in our Privacy Policy.

9. Supported Carriers

Our SMS service is supported by major US carriers including AT&T, Verizon, T-Mobile, and other participating carriers. Carrier support may vary, and neither MochaCare nor the Agency Customer is responsible for delayed or undelivered messages due to carrier issues.

10. Changes to These Terms

We may update these SMS Terms of Service from time to time. Changes will be posted on this page with an updated date. Your continued receipt of SMS messages after any changes constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions about these SMS Terms of Service, please contact us at:

MochaCare
Email: pranav@mochacare.com
Website: www.mochacare.com