1. Introduction
MochaCare ("we," "us," or "our") operates the MochaCare platform, including our website at mochacare.com and our staffing management application (collectively, the "Service"). MochaCare is a software-as-a-service (SaaS) platform that provides AI-powered staffing and workforce management tools to home care agencies ("Agency Customers"). Our Agency Customers use our platform to manage hiring, scheduling, dispatch, compliance, and communications with their caregivers, applicants, and staff ("End Users").
This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our Service. It applies both to Agency Customers who use our platform and to End Users whose information is processed through our platform on behalf of Agency Customers.
2. Our Role
MochaCare acts as a service provider and data processor on behalf of our Agency Customers. When an Agency Customer uses our platform to collect applicant information, manage caregiver records, or send text messages, the Agency Customer is the party responsible for that data and those communications. MochaCare processes this data on the Agency Customer's behalf and according to their instructions.
If you are an End User (such as a caregiver or job applicant) and have questions about how your personal information is used, we encourage you to contact the home care agency you applied to or work with directly. If you need to reach MochaCare, you can contact us at support@mochacare.com.
3. Information We Collect
From Agency Customers
When an agency signs up for MochaCare, we collect account registration information such as the business name, contact name, email address, and phone number of agency administrators and staff who access the platform.
From End Users (on behalf of Agency Customers)
When caregivers or applicants interact with our platform (for example, by submitting a job application or completing onboarding steps), our Agency Customers collect information through our tools. This may include names, email addresses, phone numbers, employment history, professional certifications and licenses (such as HCA status, TB test results, and driver's licenses), interview recordings and transcripts, and other information submitted through application forms or document uploads. This data is collected by and belongs to the Agency Customer. MochaCare processes it on their behalf.
Information Collected Automatically
When anyone accesses our Service, we may automatically collect certain technical information, including IP addresses, browser type and version, device information, pages visited, and cookies and similar tracking technologies.
4. How We Use Information
We use information for the following purposes: to provide, operate, and maintain our platform for Agency Customers; to process data on behalf of Agency Customers, including managing hiring pipelines, facilitating AI-powered and human interviews, and storing compliance documents; to enable Agency Customers to send operational communications (including SMS messages) to their caregivers and applicants through our platform; to improve, personalize, and expand our Service; to provide customer support to Agency Customers; to detect, prevent, and address fraud, abuse, or technical issues; and to comply with legal obligations.
5. SMS/Text Messaging
MochaCare uses SMS and voice calls in two ways:
Messages to Agency Customers: MochaCare may send text messages or make calls directly to Agency Customer staff for platform alerts, account notifications, urgent staffing updates, system status notifications, and other operational communications related to their use of our Service.
Messages to End Users (on behalf of Agency Customers): MochaCare also provides messaging tools that Agency Customers use to communicate with their caregivers and job applicants. When an Agency Customer sends text messages through our platform, the Agency Customer is the sender of those messages and is responsible for obtaining proper consent from recipients. These messages may include shift notifications and scheduling updates, shift coverage and replacement requests, interview scheduling confirmations and reminders, job application status updates, document submission reminders for compliance items, and other staffing-related operational communications.
Message frequency varies based on End User activity and the Agency Customer's use of the platform. Message and data rates may apply. End Users can opt out of receiving SMS messages at any time by replying STOP to any message. For help, reply HELP. For more details, see our SMS Terms of Service.
We do not sell, rent, or share End User phone numbers or SMS opt-in data with third parties for marketing purposes. SMS consent is not a condition of purchasing any goods or services.
6. How We Share Information
We may share personal information in the following circumstances: with Agency Customers, who own and control the End User data collected through our platform; with sub-processors and service providers who assist us in operating our platform (such as cloud hosting, communication, and analytics providers) under contractual obligations to protect data; if required by law, regulation, legal process, or governmental request; to enforce our terms of service or protect the rights, property, or safety of MochaCare, our customers, or the public; and with consent or at the direction of the Agency Customer.
We do not sell customer lists or personal information for money. Depending on your privacy choices and location, we disclose limited marketing-site browser information to advertising platforms to promote MochaCare. This may be considered a sale or sharing for targeted advertising under some state privacy laws; see our advertising choices below. We do not use End User data collected on behalf of Agency Customers for our own marketing purposes.
7. Data Security
We implement industry-standard security measures to protect personal information, including encryption of data in transit and at rest, access controls and authentication, regular security assessments, and secure cloud infrastructure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain Agency Customer account data for as long as the account is active or as needed to provide our Service. End User data processed on behalf of Agency Customers is retained according to the Agency Customer's instructions and our data processing agreement. When an Agency Customer terminates their account, we will delete or return their data in accordance with our agreement. You may request information about data retention by contacting us at support@mochacare.com.
9. Your Rights
Agency Customers can access, correct, or delete their account information at any time through the platform or by contacting us.
End Users who wish to access, correct, or delete their personal information should contact the home care agency they applied to or work with, as that agency controls their data. If you are unable to reach the agency, you may contact MochaCare at support@mochacare.com and we will assist in directing your request.
Depending on your location, you may have additional rights under applicable privacy laws, including the right to data portability and the right to opt out of certain data processing.
10. Cookies and Privacy Choices
Essential storage operates the website and remembers your privacy choice. Our booking page embeds Cal.com to display availability and arrange meetings; information you enter there is used for scheduling.
Optional advertising: Our public homepage and About page use Google Ads, LinkedIn Insight Tag, Meta Pixel, Reddit Pixel, and Snap Pixel subject to the choices described below to measure visits and build audiences for MochaCare ads on other websites. These providers receive browser and cookie identifiers, IP address, device/browser information, and marketing-page activity, and may associate that activity with their users. We do not sell customer lists or information for money. This advertising disclosure may nonetheless be considered a sale or sharing for targeted advertising under state privacy laws.
Your choice: For visitors our hosting provider identifies as located in the United States, advertising may be enabled unless you opt out. If your location is unknown or outside the United States, advertising stays off until you choose Accept. We use an approximate country inferred from your network connection, not precise device location; it may be inaccurate, including when a VPN is used. One choice applies to all five providers. You can opt out of the sale or sharing of information for targeted advertising at any time using Your Privacy Choices in the footer and selecting Opt out of advertising. No account or identity verification is required, and the site and meeting booking remain available. We honor Global Privacy Control (GPC) as an opt-out, even if you previously accepted. We do not separately interpret the older Do Not Track (DNT) signal; use GPC or Your Privacy Choices to stop advertising tracking. We remember opt-ins for up to 180 days and retain rejections until you change them or clear browser storage. Choices apply to this browser; we do not connect marketing-site choices to an identified customer account.
What stays out: These advertising tags are excluded from booking and contact forms, legal pages, caregiver and applicant flows, interviews, and authenticated applications. We do not upload names, emails, phone numbers, booking answers, health information, interview content, or agency customer records for ad matching. Automatic form matching is not part of this integration.
Retention and withdrawal: Advertising cookies and platform audience retention vary by provider. We stop future advertising tracking when you reject, reload to discard loaded advertising scripts, and remove known advertising cookies and identifiers accessible to this site. We cannot directly delete cookies on another company's domain or retract information already received by a provider. See the provider policies for their retention and deletion controls: Google, LinkedIn, Meta, Reddit, and Snap.
For access, correction, deletion, appeal, or other privacy requests, including requests through an authorized agent, contact support@mochacare.com. Rights and verification requirements depend on applicable law; no verification is needed to opt out of advertising on this browser. We do not use sensitive personal information to build advertising audiences.
11. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify Agency Customers of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
MochaCare
Email: support@mochacare.com
Website: www.mochacare.com